I have been called biere library 7-8 times after the incident that happened to speak to the manager and they kept giving excuses after excuses. They also kept asking me my name and number.
Today I called again, I didn’t say my name or any issue. They spoke to me and without asking my name and they said we already apologized to you that day, why are you calling.
They also spoke in a very condescending tone and kept interrupting me when I was speaking and asked me to stop calling when I politely requested to speak to the manager because I wanted to discuss something.
They were extremely rude.