I want to give more insight on the customer service representative whom I spoke about.
While speaking to male associate, I told him I’ve been stuck with a refund case since November in an other app that’s why I’m asking for email confirmation.
He said, it is your right to ask for a conformation. Don’t worry.
That’s what I meant by validating my concern.
He handled it effortlessly like a pro.
….
Since it’s a customer service industry.
The main focus should be the customer and customer should always come first.
As the prefix of the name suggests.
Also, the representatives in that industry are treated like machines. The management lack humanness in the way they treat them.
So is the case in most of the corporate jobs.
That’s why I’m shedding light on it.
They give just 10 minutes for the entire 8 hours shift, to use the washroom and they are stringent even in that.
Which says a lot in itself.
rachana rajan <3 